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MTP User Manual

The MTP protocol is used on Android to replace the previous MassStorage protocol as the USB file transfer protocol. Therefore, on some platforms, MTP drivers need to be installed to be used normally.

For example: HiBy player (Android platform) product

MacOS​

MacOS requires a third-party driver to be installed before it can be used. Now there are two options:

app

Windows ​

Systems after Windows 7 have already included MTP drivers and can be used directly.

FAQs on MTP usage​

You can try it as follows:

  • Make sure the USB cable connection is normal
  • After confirming that the USB cable is connected, the USB is selected in the notification bar.文件存储；
  • Restart the computer and try again
  • Restart the player and try again
  • If it doesn't work and the user's host is Windows, try to open UsbTreeView, then plug and unplug the USB cable to see if there is any device connection on UsbTreeView. If there is no device connection and disconnection, it means there is a problem with the connection (if the host problem has been ruled out, it is a player problem), otherwise it means there is a problem with the driver. UsbTreeView Software Address: https://www.uwe-sieber.de/usbtreeview_e.html#download
  • If the above operation is confirmed, it still cannot be connected, it may be that there is a problem with the USB of the device or computer
  • If the connection is fine, but there is a problem with copying the file
    1. There is a problem with the TF card writing, and the import cannot be written; (You can try to use the file manager that comes with the device to copy files to each other)
    2. Software driver issues, restarting the device and computer
    3. The TF card is damaged, causing it to be unable to write
    4. The file system on the TF card is corrupted. In order to protect the files on the TF card, the device sets the TF card to read-only; (You can try to use a card reader to repair the file system of the TF card on your computer)